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Yes,
it has been confirmed that they are aware of the campaign,
which was after all, our prime objective.
The
most persistent critique of the campaign has been whether or not
"flag waving" will do anything to move a product that
is, as described by many, "colored sugar water." In response,
I offer this. First and foremost, the only "Flag" we
are waving with this campaign is the flag of "Brand Coca-Cola."
We perceive the Coca-Cola Classic product as both refreshingly cool
and uniquely American. Secondly, this product is infinitely more
than "Colored Sugar Water" as Band-Aid Brand Adhesive
Bandages are more than strips of plastic and patches of gauze.
A
bottle of Coca-Cola is a thing of beauty to behold. Put one
up to the sunlight. As a pure product form, it is a work of art.
The Coca-Cola glass is perhaps the most photographed, retouched,
spectacularly lit product representation of all time. I personally
have watched as the great Henry Sandbank ( perhaps the greatest
tabletop photographer that ever lived) hand-etched the water drops
on a Coke glass with a secret formula of glycerin and water. When
I see that amazing caramel-colored rainbow filtered through that
pale green bottle, something in the back of my throat starts sending
signals to my brain to check my pocket for change and the nearby
vicinity for a tall foamy one. Such is the power of Brand Coca Cola.
To paraphrase the words of the Genie in Disney's Aladdin, "You
Ain't Never Had A Friend Like Coke."
In
essence, no product-centric advertising could ever do justice
to the experience of an ice cold bottle of Coke on a scorching hot
day. That is why the great Coca-Cola advertising has always
depended upon the icons of borrowed interest to deliver on the
product promise. Football players, hilltops, endless singing smiling
happy faces, tragically hip, slackers in their pitifully shallow
moments of glory. Irrelevant bookends for a product shot that can
never do justice to a product that defies description.
"Double-Think"
didn't consider venturing down that well-worn path. Throughout
the "A Cool American" campaign we have attempted to
take the "Product as Hero" mantra to another place all
together. In print, it was the individuality of the Brand and
those who personified a few steps beyond the perception of "those
arrogant yanks." Television is the chosen arena for Global
Superbrands. In everything we did, our criteria was the same.
If it looked, sounded or felt like a Coca-Cola Commercial, we had
not accomplished our stated mission.
More
than a hundred ideas and executions were conceived, examined and
rejected. We looked at the work of the agencies that were competing
and
said to ourselves which of these executions would they approve.
Once we eliminated those, that left us with a field of 14. We did
flash demos of the 14 and exposed them to a global reader panel
and asked them to rank the spots 1-14. Last week we took the top
six and lived with them for a week. Monday morning I polled everybody
for their favorite two. One spot was the clear winner, hands
down. To view it click here.
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Making
Things Matter. A great deal of attention
was paid a few months back to the firestorm created by an
article in the Harvard Business Review penned by Nicholas
G. Carr, editor-at-large for HBR and author of "The
Digital Enterprise," HBR Press 2001. The article,
entitled "IT Doesn't Matter," portends that
Information Technology has reached the point of ubiquity and
as such is about to become commoditzed in the same way the
railroads and the electrical current grids were half a century
ago.
Carr's
premise was that IT software, hardware and infrastructure
no longer have the power to create competitive advantage in
and of themselves. His support for this position was that
since everybody has IT capabilities, IT products in and
of themselves no longer have the power to transform or even
effect the value proposition of a given enterprise.
In
the words of Thomas A. Stewart, the Editor of HBR,
the article, "takes one side of the argument that is
undeniably urgent and important to business leaders."
At the core of this side of the argument is Mr. Carr's statement
that, "No one would dispute that information technology
has become the backbone of commerce. The point is however,does
technology still have the potential for differentiating one
company from the pack?
The
premise of the HBR essay was that a technology's strategic
potential, inexorably diminishes as it becomes accessible
and affordable to all. Of course this article raised a groundswell
of debate with some of the most influential names in technology
chiming in to assure the world that the rumors of Technology's
demise had been greatly over-exaggerated by the HBR article.
But
even so, one of the quotes, side barred in the article, gives
pause for concern. Not because it comes from the world of
academia, but because it comes from one of the recognized
"great thinkers" of the IT world itself. In an address
before the 2003 World Economic Forum in Davos, Switzerland,
Bill Joy, the Chief Scientist and co-founder of Sun Microsystems
posed the question, "What if the reality is that (business)
people have already bought most of the stuff they want to
own?"
Given the question of Mr. Joy, the larger issue may be "What
if the reality is that people have already bought most of
the stuff they want to own?" Clearly, the benchmark
of any successful sales effort begins and ends with a company's
marketing strategy. The only product a customer is interested
in buying is a product that will enhance that customer's quality
of life. Period. This means that instead of positioning
their product as "The Next New Thing" marketeers
have to refocus on the enormous challenge of meeting the
unmet wants, needs and desires of their potential customers.
Right
now the strategic value of product innovation is laboring
under the weight of over-inflated or broken promises in
the life experiences of their customer base. The backlash
of this reality is the current household ( as well as business)
mantra of "Do more, with less." Industry's
response to this challenge has lead to "commodity pricing,"
in which a decade of brand equity and preference is being
washed away in a sea of price comparisons and impossible
margins. When the dust settles in these price wars, Marketing
Managers may find themselves faced with. "No thanks.
We'll make do with what we've got."
No
place will this be more pronounced then in the telecom sector.
As it stands now, people hate this industry with a passion.
Rapacious business practices,"public be screwed"
pricing scams and dinner-time sales calls have conspired with
cutthroat profit margins and a deteriorating infrastructure
to make this one of the most detested industries on the
planet.
That's
why the team at "Double-Think" will be retraining
their Coca-Cola sharpened creative skills to the task of repositioning
a wireless service provider. The lucky benificiary of
this new wave of pro-bono brainstorming? ALLTEL, the
Little Rock, Ark, wireless-telecommunications provider that
spent $100 million trying to surface in the Midwest and has
just named Frank O' Mara evp of marketing. Our first
task will be to find out exactly what it takes to make a "commodity
service" like your telephone matter from one provider
to another.
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The
Hunt for Bread In October. Many
of the people who wrote asked me to provide them with an introduction
to the agent I alluded to a while back, who allowed me to walk away
from my staff position on Madison Avenue and set up a lucrative
practice as a freelance "Brain For Rent." If she could
do that for me, she could obviously do that for them. I actually
felt bad in telling them that the legendary Judy Wald has
been retired for some years now and the woman for whom the term
"Head Hunter" was coined had sold the Judy Wald
Agency to two of her longtime employees and in doing so changed
the nature of "talent acquisition" in the ad world forever.
But
the issue of search firms being ( or not being ) responsive to
job candidates was an interesting topic. So I called up a few
friends in high places and asked them to give me a heads up when
they posted a job with a search firm. My intention was to wait until
I had four or five of these "Job Tips" in hand that were
placed with the five largest placement companies and try different
techniques to see which worked best in enlisting a quick response.
I'm not going to reveal the names of all five agents because
I told the people who gave me the Job Tips I would only mention
the agency that was most responsive. But I will give you the five
strategies in the order of least responsive first.
The
Cold Resume Drop. Surprisingly, this technique of simply firing
off an e-mail resume to an online job posting on Monster, Craigslist
or HotList is how most folks do their job hunting these days. I
think that people who do this sort of thing are totally myopic about
how the system works; how many resumes actually show up in people's
mailboxes and what their competition is like. I actually put a blind
ad for one of my clients recently. They wanted to hire an art director
with at least 5 years of experience. I posted the ad on Craigslist
in Los Angeles, San Francisco and New York. Each anonymous address
fed into a separate HotMail account. Within one 24 hour period these
are the responses by city. Los Angeles 563, San Francisco
349, New York 422. Obviously, the Test Resume
I sent to a New York City search firm that advertised in the NY
Art Directors Club Job Bank got no response in the five business
days I afforded the test.
The
Cold Resume Drop and Telephone Follow-up. Every want ad I've
ever seen says "No Phone Calls Please." To me,
that means most people won't call, which means I won't be confronted
with a busy signal. From the search firms point of view that phone
call positions the candidate as a non-responsive jerk who can't
or won't follow orders and is therefore a none starter. Your
call has to have a spin, to avoid such a stigma. My spin was
"I'm just calling to get the name of the recruiter because
my portfolio is insured but I have to give the messenger service
the exact person who will be responsible to be adequately covered."
I get the name, I call back that afternoon, give the name, get shunted
to voicemail and give the spiel that I'm up for another job, but
theirs sounds much more in line with my qualifications. If I can
just get a quick yes or no review I'll know whether to stall the
first offer. I also drop the hint that if I get their job I'll tell
them about the job I turned down along with the contact person and
hiring decision maker. Response time: 3 days.
Automated
Resume Foil. One of the jobs was through a corporate recruiter
in a Global 100 company. My first step was to determine whether
this company ran all of their inbound resumes through an automated
profiling system. That was simple to determine. I called the
company, asked to speak to the IT department. Told them I was from
IBM and I wanted to arrange a "proof of concept" meeting
for our new Websphere automated resume/applicant screening solution.
The automatic response was that they were perfectly satisfied with
their present HR screening app and if that changes they will contact
their existing IBM sales contact. That told me they had such
a program in place. My next step was to take their recruitment
ad and rephrase it slightly to reflect my qualifications, which
were actually their qualifications in drag and send it into the
machine. Response
time: 2.5 days.
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