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But
if this really is the Post-Advertising Era, what am I to do? What
will replace hammers, boats and chickens? How will my new Big Ideas
differ from my old Big Ideas? And perhaps, more importantly. How
will my fellow creators of those new Big Ideas differ from those
like myself who have been basically "Liars for Hire" all
of their professional lives? Those, who do not yet see the writing
on the bathroom walls.
Several episodes ago I entreated you dear readers to find that "One
True Thing." About a product or service whose image you
were responsible for. The One True Thing is the core real world
premise the marketing platform is built on.
For
example, in any insurance product, the One True Thing is Concern
For The Well-being Of One's Family. It's not how friendly the
agent is, or how cool the duck is, or how venerable the building
is. Those elements are the signs of we "Liars for Hire"
at work, trying to distract our audience from the one thing that
really matters. Does your family have the protection they need,
should tragedy strike?
Why
is it that people like me would rather have people like everybody
you know, laugh at the misadventures of a duck, then think about
how much they are investing over the years in insurance premiums,
in comparison to how much money their policy will provide, when
necessary?
Because
we think we know that people think, we think we know how to make
them do what we want them to do.
On
one page, a duck in a monkey suit. On another page an actuarial
calendar. Which ad would your Aunt Millie remember? We "Liars
For Hire" have been lying for so long that we've convinced
ourselves that she will remember that pesky duck with the annoying
squawk. And providing that memorability is what our clients are
paying us for, right?
But
Aunt Millie, she's been a changin' up on us, she has.
First
it was that membership in AARP. They sent her a video tape on losing
her group coverage and what happens if you're not eligible for Medicare.
Then she found a website that explained the individual health insurance
options and the questions to ask before buying into them. Then there
were the girls at her Tuesday night Bridge Club.
Suddenly that duck wasn't so funny any more. And that actuarial
calendar was looking more exciting all the time to dear, sweet Aunt
Millie. "For most people, group health insurance is a better
choice than individual health insurance," said AARP. "Group
insurance usually costs less and offers more benefits," Aunt
Millie told the girls. Then the girls realized their Bridge Club
could qualify as a "group." And where did they buy their
group policy? Why, from the company that had the actuarial calendar
in it's ad.
Yes,
t he Aunt Millie's of the world are changing up on us "Liars
for Hire." They would rather be informed than patronized. And
the efforts of advertisers to clean up their mess and get on the
same page with Aunt Millie are moving at a glacial pace.
These
days I am finding it harder and harder to tell the truth in my work.
I am so accustomed to writing advertising for emotional impact and
memorability, instead of writing advertising for clarity and relevance
to things that really matter to people. I realized that the other
day and it made me feel like shit about myself and my entire body
of work. I mean it was "creative" and all that. Well crafted.
Some might even say memorable. But "truthful?"
A
graphic designer I respect a great deal told me the other day, that
she didn't know if she could do advertising. I asked why. She told
me, "Because I don't lie."
This
was a person who had blown my mind with her belief that " People
would rather laugh than think." "What a brain on this
woman," I remember telling myself. She went on to explain her
belief being that, " If something is too much work to get into,
people will put it off until later. But an entertaining, meaningful,
well designed, well crafted, visually stunning piece of anything
will beg to be read"
Her refreshing point of view reminded me why I was always intimidated
by designers. They are not compelled to deceive. They are compelled
to enlighten.
What
if this Post Advertising Era is all about telling the truth? What
if truth is the new secret ingredient in Crest. "Baking Soda
Will Clean Better, But Crest Will Taste Better. Do You Really Want
A Mouth Full Of Grit In The Morning?" It's not short and catchy,
but it does have a certain edge.
What if the thing you remember was not the slogan or the tagline
or the cool typeface, deconstructed layout or overexposed photo?
What if what you remembered was that Crest didn't underestimate
your intelligence? What if that was all you really cared about anyway?
What if we "Liars for Hire" wound up with exactly what
we deserved? Irrelevance.
Stay
tuned .
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